FAQ

We’ve compiled a list of frequently asked questions for your reference. But if your question isn’t listed here, please contact us so we can be sure to answer it for you.

Digitizing is the translation of an image into a digital pattern/file that controls color changes, density, stitch type and overall directions for embroidery machines.

A “sew-out” is a sample of the embroidery design using the actual colors and appropriate sizing on a piece of material intended for client approval purposes.

If we can hoop the item and allow our embroidery machines to move freely during the stitching process then it can be embroidered.

Our prices are based on the stitch count of your logo/design as well as the complexity and ease of sewing. Some garments are more difficult to hoop and require our machines to run a slower speed for accuracy and quality.

YES!!! We have multiple techniques available for personalization including screen printing, embroidery and heat press. Depending on the item, we will make suggestions as to which method would be most appropriate. Various fonts and color choices are available.

Turnaround time can be anywhere from 3-14 working days from approval of artwork. We have been known to complete jobs in as little as 24 hours if the need arises.

No job is too small for Alligator. While there are cost savings involved in doing multiple pieces due to set-ups, we are willing to do single pieces as needed.

Payment in full is due upon completion and delivery of the job.

We stand behind all our work and take pride in the products we produce. We will make every reasonable effort to be sure you are 100% satisfied. Our business growth comes from happy customers and we certainly hope you will share our contact information with your friends and family.

We suggest garments be washed prior to wearing due to materials used in the manufacturing and printing process. For best results, turn garments inside out when washing. Do NOT dry clean, bleach, or iron design work.

Call us at 503.674.8056 or email us at [email protected]

Art files should be saved as AI (Adobe Illustrator), eps or pdf . Save images as 300 dpi or higher. In the case of specialized fonts please include all font files. We do have clipart available as well.

fair-pricing

Fair Pricing

Our pricing is competitive and fair regardless of whether your order is small or large.
on-time-delivery

On-Time Delivery

We pride ourselves on delivering your order accurately and on time, just like we promised.
quality-work

Quality Work

Our work practices are tried and true with an eye for delivering only the best services.
customer-service

Customer Service

We are hands-on owner-operators and we react promptly to help you 24/7.

Ready to get started on your project?

Contact us